Return Policy

At Cherie Kids, we strive to provide the highest quality products and ensure complete customer satisfaction. However, we understand that there may be instances when a return is necessary. Please find our return policy outlined below:
  1. Return Window: You may return eligible items within 14 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
  2. Non-returnable Items: Certain items, such as gift cards, perishable goods, or customized/personalized products, cannot be returned. Please contact our customer support team if you have any questions about the return eligibility of specific items.
  3. Return Process: To initiate a return, please contact us at with your order number and a brief description of the issue. Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
  4. Shipping: The customer is responsible for the return shipping costs, unless the item is defective or the wrong item was received. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  5. Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 business days.
  6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team at
  7. Late or Missing Refunds: If you haven't received a refund within the specified timeframe, please check your bank account, credit card company, or payment provider (e.g., PayPal) for any delays in processing. If you have taken these steps and still have not received your refund, please contact us at
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Our customer support team is here to help!